The following items are tangible business results realized by participating companies! More than half of the businesses providing coaching to within their company reported improvements in productivity, with nearly half reporting improvements in quality and organizational strength. Other tangible business results included improved customer service, reduced complaints, cost reductions, a greater likelihood of retaining individuals who received coaching, better bottom-line profitability and top-line revenue, and reduced turnover. Your browser may not support display of this image.

More than three-quarters of individuals who received coaching reported better relationships with direct reports, and 71% reported better relationships with immediate supervisors. More than 6 in 10 reported improved teamwork, relationships with peers, and job satisfaction. Other intangible business results included reduced conflict, greater organizational commitment, and better relationships with clients.